EOH Next Generation Service Management Automation 24×7
A first for UK organisations, SMAX now runs on the EOH Cloud, providing high scalability, greater flexibility to run and store applications and data, with access from anywhere. The analytics-based applications such as human resource workflow, application and service portfolio management, and financial tracking, use the latest AI and machine learning. Added to this simple user experience, with mobile applications, virtual agents, social collaboration, and chatbots driven by analytics and automation are all made possible by SMAX’s modern, user-friendly management portal.
EOH SMAX is hosted in Private and Public Data Centres, satisfying UK business governance and compliance legislation requirements. Local expertise provides the most effective support and management.
Private & Public Data Centres
Modern user experience
Codeless and version-less configuration
SMAX with EOH Europe
SMAX is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery. SMAX builds proven out-of-the box use cases which simplify incident management, isolate problems faster, and manage proactively versus the traditional path of reactive support. Technology advances in smart analytics, collaboration, and a new container-based architecture accelerate agent productivity, reduce ticket volumes and increase user satisfaction.
Let’s Do Something Better Together!
With analytics and machine learning powered by best-in-class IDOL engine, SMAX provides a Smart Service Desk with an engaging user experience and fast issue resolution, reducing the cost to run IT. A scalable multi-tenant architecture with deployment either on premise or cloud makes it easy to install, configure, and run.
Service Management Automation is a self-service, intelligence-driven fulfillment solution that enables:
- Fast, responsive service desk for improved user satisfaction and productivity
- Better staff utilization, reduced total cost of ownership (TCO), and quicker time-to-value (TTV)
- Self-service for increased user self-sufficiency and lower ticket volumes
- Reduced IT asset costs and improved compliance
- Automation for increased service quality and service levels