EOH Next Generation Service Management Automation 24×7
Engaging and efficient user experience through machine learning
Runs on the EOH cloud
Codeless and version-less configuration
Modern user experience
SMAX with EOH Europe
SMAX is a full-featured application suite for ITSM and IT asset Management, integrated with Configuration Management System (CMS) including CMDB and Discovery. SMAX builds proven out-of-the box use cases which simplify incident management, isolate problems faster, and manage proactively versus the traditional path of reactive support. Technology advances in smart analytics, collaboration, and a new container-based architecture accelerate agent productivity, reduce ticket volumes and increase user satisfaction.
Let’s Do Something Better Together!
With analytics and machine learning powered by best-in-class IDOL engine, SMAX provides a Smart Service Desk with an engaging user experience and fast issue resolution, reducing the cost to run IT. A scalable multi-tenant architecture with deployment either on premise or cloud makes it easy to install, configure, and run.
Service Management Automation is a self-service, intelligence-driven fulfillment solution that enables:
- Fast, responsive service desk for improved user satisfaction and productivity
- Better staff utilization, reduced total cost of ownership (TCO), and quicker time-to-value (TTV)
- Self-service for increased user self-sufficiency and lower ticket volumes
- Reduced IT asset costs and improved compliance
- Automation for increased service quality and service levels