+44 (0)1249 700551 info@eoh-europe.com

EOH delivers MicroFocus Software technical support service in UK

EOH has been successfully providing independent support and maintenance services for the MicroFocus* software suite for over 5 years in the EMEA region. We were recognisedby HP for our contribution in the UK by retaining the Gold Services Integrator Partner certification for 2013.  This is due to a combination of EOH’s scale, proven processes and delivery excellence.

*formerly Hewlett Packard Enterprise (HPE)

Customers choose EOH Europe

Customers choose EOH to provide MicroFocus technical support as they want the interactive approach delivered by independent application management specialists EOH Europe with  the security and peace of mind associated with MicroFocus Software’s global brand and quality.  A few key facts about the service:

  • EOH provide tier one support to resolve issues
  • MicroFocus provide tier two and three support so clients still have access to MicroFocus R&D if needed
  • The ability to upgrade product versions is retained throughout the contract
  • Clients can revert to direct support from MicroFocus at the end of the contract

EOH deliver a unique hands-on solution for technical support which is focused on working closely with customers to maximise the value they achieve utilising MicroFocus software.

Standard Service Comparison

  MicroFocus     EOH  
Support via telephone, email and online Y Y
Software product and documentation updates Y Y
Access to technical resources Y Y
On boarding/renewal process – design QA Y
Support for legacy versions of tools Y
Upgrade roadmap planning Y
Quarterly onsite reviews Y
Standard Service price match Y

Resources

Support programme data sheet Pricing  – Please contact info@eoh-europe.com for details